Make people’s lives better.
Our employees, customers, and investors — in that order.
Happy and motivated employees create happy customers, and a business with happy customers will have a solid bottom line.
How We Work
Our Values Are Key To Our Success
They shed a guiding light for hard decisions and provide us with a higher-level metric of success.
Honesty & Transparency
Building Great Teams
Empowerment
Curiosity & Learning
High-Quality Performance
Hard Work
Accountability
The Environment
Who We Are
Happy Employees =
Happy Customers.
We have a simple philosophy: Hire intelligent and interesting people who take pride in their work, and they will naturally enjoy making other people happy.
The easiest part of this job is learning how to fix devices. We can’t teach those other skills—curiosity, care, and character. That’s why we hire for who you are, not just what you know.
300k+
Devices Fixed
18+
Years in Business
5,000+
5-Star Reviews
Our Story: Rooted In Seattle, Built On Trust
2007
The Genesis
The story of Jet City Device Repair begins in 2007, in the dark, with our founder Matt McCormick stumbling out of bed and crushing his T-Mobile Dash under his heel. Quoted $299 for a replacement, he turned to YouTube, bought $75 in parts, and fixed it himself. Armed with new skills and $600 from savings, he launched a small website. Within a week, broken phones were arriving in the mail, and the business was born.
Where it all started: The very first device we ever repaired.
Siawash’s early days at Jet City
2013
A New Era: From Tech to Owner
In June 2013, Siawash Popal joined the Jet City team as a repair technician. Over the next decade, he learned every square inch of the business, repairing thousands of devices and building relationships with our customers. In April 2022, Siawash officially purchased Jet City Device Repair from Matt. Today, Matt and Siawash still maintain a great relationship, sharing a vision for honest, high-quality repair work.
2013
A New Era: From Tech to Owner
In June 2013, Siawash Popal joined the Jet City team as a repair technician. Over the next decade, he learned every square inch of the business, repairing thousands of devices and building relationships with our customers. In April 2022, Siawash officially purchased Jet City Device Repair from Matt. Today, Matt and Siawash still maintain a great relationship, sharing a vision for honest, high-quality repair work.
Siawash’s early days at Jet City
TODAY
Where We Are Today
We’ve grown a lot since those early days of fixing phones in a basement. Today, Jet City operates out of two flagship locations in Seattle and Bellevue, alongside a thriving B2B operation that services corporate devices. While the technology has changed, our core mission remains exactly the same: making people’s lives better by getting them reconnected.
One of our flagship locations, in Bellevue
Ready to join the 300,000+?
Don’t let a broken device slow you down. Whether you visit us in-store or mail it in, we’ll get you back to 100% fast.
Lifetime Warranty on Parts & Labor (1-Year on Batteries)