In most cases, repairing is the smarter move. A Surface screen repair runs $149 to $299 depending on the model, compared to $900 to $2,000+ for a new Surface. Even a Surface Pro 4 from 2015 is still worth repairing if it's working well otherwise. The only time we'd steer you toward a replacement is if there's heavy water damage or multiple expensive issues stacking up.

No. 99% of the time, your data stays exactly where it is. We repair your actual device, not replace it. This is a major advantage over Microsoft's repair service, which is actually a refurbished device replacement that wipes everything. We always recommend backing up before any repair as a precaution, but data loss from a standard screen or battery repair is extremely rare.

Microsoft charges $250 to $1,000+ depending on the model. A Surface Pro 7 runs $400 to $500 and a Surface Pro 8 can be $800+. These are flat-rate fees for a refurbished replacement, not an actual repair of your device. We do real repairs at significantly lower prices, and you keep your data.

Yes, we've done over 450 Surface screen repairs. The screens are held in with industrial-strength adhesive, which is why most repair shops won't even attempt it. We use specialized tools and techniques developed over years of Surface repair experience. The device gets resealed with fresh adhesive after the repair.

We repair all Surface devices. Surface Pro (all generations), Surface Laptop, Surface Go, Surface Book, and Surface Laptop Studio. No exceptions. If it says Surface on it, we can fix it.

Yes. Surface battery replacements require opening through the screen, which is why most shops won't do it. We handle the full process and include a 1-year warranty on all battery replacements. If your Surface is dying faster than it should or won't hold a charge, a battery replacement is usually the fix.

Check the back of your device near the bottom for the model number. You can also go to Settings, then System, then About. If you're not sure, bring it in and we'll identify it for free. We need the exact model to give you an accurate quote.

You don't have to fix it immediately, but cracks can spread over time, especially with temperature changes. A small crack today can become a full shatter next month. We recommend getting it repaired sooner rather than later. After the repair, we offer a $29 tempered glass screen protector to help prevent future damage.