Important stats & frequently asked questions

Most iPhone repairs take 20-30 minutes with an appointment.

No but we do recommend it. Our policy is to fix scheduled repairs before walk-ins, so if you want to be certain of your repair time, you should schedule a time to bring it in.

That said, we do our best to get iPhone repairs done for everyone as fast as possible, so if you don't schedule an appointment, we can probably fix it for you when you come in but it might take a little longer than normal.

In a hurry? You can always give us a call and we'll do our best to get you in and taken care of that day.

Nope. We never replace your phones motherboard (which contains all of the data). We simply fix or replace the parts that are broken. This means all of your data will be safe.

It depends on what is wrong and what our stores currently have in stock. We do not stock some Samsung parts because of their high-cost.

For parts we do have in stock, the repair generally takes about an hour with an appointment.

For parts we don't have in stock, we would order the part for you, contact you when it lands, and then have you schedule an appointment and come into our store. At that point, the repair should take about an hour.

We generally quote 2-3 days to fix an iPad. However, if you're really in a rush (or you're commuting in from a long way away), we can often get your iPad fixed in about an hour if you call ahead and setup an appointment.

Note: Getting your iPad fixed in 1 hour is not always possible so please call ahead if you need this service and be understanding if we can't make it happen right away.

Generally speaking you do not. Since they usually take 2-3 days, all you have to do is drop it off in our in one of our stores and we'll run a quick diagnostic on it and enter it in our system. That takes about 5 minutes. After that, we'll get it fixed and then email & call you to let you know it's finished and ready for pickup.

The one possible exception (as mentioned in the previous question) is if you really need it fixed in a hurry. In that case, give us a call beforehand and we'll try to schedule your repair for the same day you bring it in.

Follow two simple rules and, in our experience it's very safe and secure:

1) Always require a signature confirmation.

2) Always put a little extra packing tape over the flaps.

We've sent thousands of devices via USPS Priority Mail over the past 7 years and had almost zero problems using those two simple rules above. It's safe, inexpensive, and pretty fast.

The actual repair of your device will take the same time as our in-person repairs (1-2 hours for phones and 2-3 days for iPads). The total turn around time depends greatly on the shipping methods used.

If you use Priority Mail from the US Post Office (our recommended method and what we will use to send it back to you), you can expect it to take 2-3 days to get to us and 2-3 days to get back to you. So we usually say plan on being without your device for 1 week.

We only charge $9.99 for the return shipping - regardless of which device you send us or how many devices we fix for you.

The cost of sending the device to us will depend on what shipping method you use. If you use USPS Priority Mail (which we recommend), you can expect the cost to be between $8-$15 to mail us your device - and that will include a signature confirmation (which we highly recommend).

We're happy to do that if you have a carrier you prefer to use. In that case, just include the return shipping label with your device, email and let us know that you did that, and we'll use your label when we send it back. In addition, we'll then refund you the $9.99 shipping charge you'll pay with an online mail-in order.